+44 (0)1283 524470 | Email | Customer Support | Contact

WE ARE RECRUITING – Warranty and Telematics Support

WE ARE RECRUITING – Warranty and Telematics Support
May 26, 2022 Jessica Salt

General

Clayton Equipment Ltd is a privately owned company, established over 90 years and is the leading UK supplier with significant growth expectations. This is an exciting opportunity to join a substantial player within the industry.

As warranty and telematics support you will be part of a small but growing team, working on locomotives and related products for the mainline, industrial, mining and tunnelling industries. These products range from 2 tonne to 135 tonne, powered by Diesel, electric, battery or hybrid technologies.

During the first month, as part of the training, the successful person will be expected to work with the Software Engineers (to gain knowledge of the software and telematics on the locomotives).

Responsibilities

You will have responsibility for remote technical support to our customers through diagnostics and remote machine health management to support warranty and ongoing service contracts.
You will have responsibility of managing the customers telematics dashboards.
This role requires data analysis and fault finding of the product range through telematics to ensure business targets and service level agreements are met.
Interpreting and analysing data to make informed and pragmatic decisions.
The role will require close working with all employees, including the Directors, Engineers and Support Personnel and liaising with direct and indirect Customers.

Essential

Maths and English (O level C/GSCE grade 4 or above)
A technical background
A methodical approach to problem solving
Excellent communication, customer service and interpersonal skills
Proficient IT skills – this role is office & computer-based, and requires the ability to quickly process information, using Microsoft software.

Preferred

Degree or equivalent in a relevant engineering discipline
Experience and skillset in bespoke software (IQAN)
Understanding of the C programming language (Reading and interpretation not development or writing)

Hours and holidays

37 hours/week
Mon to Thurs – 8.00 – 16.30
Fri – 8.00 – 13.00
25 days + 8 statutory holidays

Other

Reporting to the HSQE / Contracts Manager
Immediate start
Hybrid working

Please send your CV to clive.hannaford@claytonequipment.co.uk
Unless already contacted, no agencies please.